November 17th, 2011
05:33 AM GMT
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Hong Kong, China (CNN) – A nearly 9-hour flight delay turned into a standoff at Hong Kong airport Wednesday, with passengers refusing to leave the plane for 5-hours until the airline agreed to higher compensation.

The incident underscores just how high tensions can rise in modern air travel with passengers and airlines jockeying it out in a low-frill, high-fee world. There is no global standard for passenger compensation in the case of airline delays and wide gulf can exist between passenger expectations and airline offers.

When Hong Kong Airlines flight 752 from Singapore arrived at 530 a.m. Wednesday morning, the airline says 80 passengers refused to get off. The travelers, mainly members of package tours from mainland China, demanded the airline increase the original compensation offer of $50 per passenger.

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Filed under: Air industryAsiaBusinessChina

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